Frequently Asked Questions
HOW DOES SHIPPING WORK?
We ship within Australia and internationally from Sydney. The cost for shipment will appear in the check-out before payment after you have input your address details and will be calculated automatically into the final purchase price.
Items will be carefully packed and shipped within roughly 3 business days of receiving the order. All packages are insured and will require a signature upon delivery unless sent to a PO Box.
Packages within Australia will be sent express or via courier. Jewellery orders within Australia enjoy free shipping. For all other items, a flat shipping rate of $15 applies to NSW, VIC, QLD & ACT. For those located in WA, TAS, SA & NT, there is a flat rate shipping fee of $25.
All international deliveries will typically be sent with Australia Post's express service unless advised otherwise. There is a flat rate shipping price of $40 for New Zealand, $65 for Asia, $85 for North America, $100 for Europe and $150 for countries that fall outside of those zones.
Once your order has been processed, you will receive a tracking number in a seperate email.
Please be aware that Ritrovato is not responsible for any delays caused by the postal system or any customs duties that may occur in the recipient’s country.
If you have any questions, do not hesitate to contact info@ritrovato.com.au
HOW ARE PAYMENTS MADE?
All listed prices are in Australian dollars or are converted to one of the available currencies in the top menu. The final purchase price is the listed price plus shipping, which you will be able to see in the check out before payment.
All major credit cards are accepted on a secure connection in addition to payments made by Afterpay and PayPal. For alternative payment arrangements, please contact info@ritrovato.com.au
WHAT DOES VINTAGE CONDITION MEAN?
Some of the pieces may be up to 100 years old, and therefore have lived a life before you receive them. Condition is assessed based on this premise as minor flaws or imperfections caused by age are to be expected. If you are interested in an item, please do not hesitate to contact me for a more comprehensive condition description.
Vintage condition definitions:
- Excellent - Insignificant wear that may be visible
- Good - Visible minor wear consistent with age
- Average - Considerable wear
DO YOU SOURCE ITEMS AT REQUEST?
Yes, if you were wanting to purchase a similar item that is no longer available or were after something specific, please do not hesitate to contact me through the website’s contact form or via email – info@ritrovato.com.au
DO YOU OFFER TRADE DISCOUNTS?
Yes, please fill in the Trade Enquiry form that is located in the footer under Customer Care and we will get back to you.